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Corporate Account Manager (Sales)

Company: INCOM Web & e-Marketing Solutions
Location: Toronto, ON
Status: Permanent, Full-Time
Career Level: 2+ Years Sales Experience
Compensation: Base Salary + Commission
Industry: IT Solutions/Internet Marketing/Real Estate

Description: INCOM Web & e-Marketing Solutions is one of Canada's Leading Real Estate Internet Marketing companies. We are currently recruiting for a dynamic Corporate Account Manager for our Sales Team. The Corporate Account Manager's primary focus is to expand sales revenue as well as drive new market share by aquiring new business.

Responsibilities:

• Develop new business outside of our existing client base.
• Successfully promote and sell products/services through cold call sales, client meetings and corporate events
• Maintain and develop a high level of knowledge of the Real Estate industry and the company's products and services.
• Meet/exceed required sales targets.

Requirements:

• 2+ years sales experience.
• Strong knowledge of Real Estate industry.
• An ability to develop long-term and mutually beneficial relationships with large accounts.
• Web savvy/knowledge of internet marketing.
• Excellent presentation and communication skills.

Operations & Retention Manager

InCom Real Estate Web & e-Marketing Solutions – Toronto  (Work Location: In person)

InCom Real Estate Web & e-Marketing Solutions is a leading provider of real estate websites, CRM systems, and digital marketing solutions for agents, teams, and brokerages across Canada and the United States.

We are looking for a highly organized, proactive Operations & Retention Manager to oversee day-to-day operational workflows, improve internal processes, and ensure our clients receive an exceptional experience that leads to strong retention and long-term growth.

This is a key role working directly with leadership, sales, support, onboarding, and development teams.

Key Responsibilities

Operations Management

• Oversee daily operational workflows across onboarding, production, support, and billing teams
• Ensure projects move efficiently from sale → onboarding → launch → ongoing service
• Identify process gaps and implement improvements to increase efficiency and reduce delays
• Track internal KPIs, team performance, and service timelines
• Help coordinate cross-department communication and priorities

Client Retention & Success

• Monitor client satisfaction and proactively address issues before they escalate
• Develop retention strategies to reduce cancellations and improve renewal rates
• Work with support and sales teams on escalations, upgrades, and recovery plans
• Review churn reports and identify patterns or root causes
• Help implement retention campaigns, check-ins, and client communication processes
• Customer Success & Retention Leadership: Demonstrate ability to foster long-term client satisfaction and retention by ensuring high-quality service delivery, proactive communication, and continuous process improvement. Work collaboratively with sales, support, and production teams to enhance client experience, address issues promptly, and strengthen overall customer loyalty
• Work with Operations team to resolve clients’ billing issues and concerns

Reporting & Process Improvement

• Prepare weekly operational and retention reports for leadership
• Recommend improvements to workflows, automation, and internal tools
• Assist with developing SOPs, training materials, and process documentation
• Support implementation of new systems, dashboards, or automation tools

Ideal Candidate

• 2+ years experience in operations, client success, retention, or project management
• Strong organizational and problem-solving skills
• Experience managing multiple workflows and priorities simultaneously
• Comfortable working with CRM systems, dashboards, and internal tools
• Excellent communication skills (written and spoken English required)
• Detail-oriented, proactive, and solution-focused
• Experience in SaaS, marketing, tech, or real estate industry is a strong asset
• Fluent English communication skills ( both written and verbal)

What We Offer

• Competitive salary based on experience
• Performance bonuses tied to retention and operational KPIs
• Growth opportunity into senior operations or leadership role
• Stable, established company with long-term clients across North America
• Collaborative, professional work environment

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Paid time off

Education:

• Bachelor's Degree (preferred)

Experience:

• operations, client success, retention, or project management: 2 years (required)

Work Location: In person

Client Success / Retention Specialist

Job Description:

• Provide remote training and support to clients
• Maintain relevant training documents and materials for all levels of training
• Create “how- to” training videos. This includes writing the scripts, recording the videos and performing the video editing.
• Organize and deliver technical training consistent with course content, objectives and delivery strategy
• Support the improvement of current or the creation of new web-based or instructor-led training courses.
• Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
• Perform web-based training and support through online tool such as EasyWebinar, Zoho Assist, Zoom
• Create and update training material such as end-user manuals/guides, presentations, references
• Assist with renewals/cancellations
• Contribute in the creation of educational content;
• Drive customer loyalty and product adoption through a variety of mediums, including webinars
• Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

• 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
• 1 -2 years experience in a professional service and/or training role
• Excellent Presentation Skills
• Impeccable written and verbal communication and interpersonal skills
• A positive attitude and ability to excel under pressure
• Ability to maintain a high level of client retention and satisfaction
• Capable of working independently and cross-functionally, multitasking
• A detail-oriented with strong time management skills
• Knowledge of the digital marketing space, and a passion for marketing technology
• Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset
• Technical/Documentation writing skills are an asset
• Video Editing Skills are an asset. Applications such as Camtasia would be an example application
• Experience with Content Management Systems (CMS) is an asset
• Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset
• SaaS: 2 years (Preferred)
• Enterprise Software: 2 years (Preferred)

Office Manager

Location: Toronto, ON (On-site)

About Us

InCom is one of North America’s fastest-growing real estate marketing and technology companies. We provide fully integrated websites, CRM systems, IDX/VOW/DDF integrations, and digital marketing solutions to real estate professionals, brokerages, and franchises across Canada and the U.S.

With over 20 years of experience in the real estate industry, InCom delivers innovative digital tools that drive growth for brokerages and agents. Our culture is vibrant, collaborative, and forward-thinking — we welcome new ideas and reward initiative.

The Role

We are seeking a proactive and highly organized Office Manager to join our Toronto team. The ideal candidate will ensure smooth daily operations, support our leadership and customer success teams, and help implement scalable processes across departments.

This role is best suited for someone who thrives in a fast-paced environment, communicates with clarity and fluency in English, and has a strong interest in technology, marketing, and real estate.

Key Responsibilities

• Oversee day-to-day office operations and maintain an efficient, organized work environment.
• Coordinate cross-departmental workflows between accounting, retention, support, marketing, and development teams.
• Support leadership with operational processes, reporting, and team coordination.
• Handle client communications when needed and uphold high customer success standards.
• Assist with employee onboarding and support HR with documentation and office administration.
• Manage office resources, scheduling, and overall operational logistics.
• Track performance metrics and prepare regular reports for management.
• Customer Success & Retention Leadership: Demonstrate ability to foster long-term client satisfaction and retention by ensuring high-quality service delivery, proactive communication, and continuous process improvement. Work collaboratively with sales, support, and production teams to enhance client experience, address issues promptly, and strengthen overall customer loyalty.

Qualifications

• 3+ years of relevant experience in a customer-facing, operations, or account management role.
• Background in SaaS, marketing agency, IT, or Real Estate industries.
• Fluent English communication skills ( both written and verbal).
• Positive attitude with the ability to excel under pressure.
• Strong multitasking, organizational, and time-management abilities.
• Capable of working independently and collaboratively across teams.
• Knowledge of digital marketing tools and a passion for marketing technology.
• Proficiency with CRM systems and project management tools.
• Tech-savvy and comfortable with new software and systems.
• A proactive mindset with a passion for improving both internal efficiency and client satisfaction.
• Post-secondary education in Business, Marketing, or a related field.

What We Offer

• A fun, vibrant, and collaborative workplace that values creativity and innovation.
• Opportunity to be part of one of North America’s fastest-growing marketing technology companies.
• Great earnings potential and room for career growth.
• Comprehensive benefits and performance bonuses.
• Convenient office location — just a 2-minute walk from Sheppard West subway station.
• On-site role with opportunities for direct collaboration and meaningful impact.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• Paid time off

Language:

• Fluent English (required)

Work Location: In person

Client Retention Specialist

InCom is a leading provider of Real Estate SaaS e-marketing solutions for thousands of Real Estate professionals in North America. We are a well established company based in Toronto and are passionate about creating a world class sales organization. We are looking for a talented and motivated Client Retention Specialist to join our team.

The Client Retention Specialist will own client operations such as billing, retention and accounts receivables management.

You will receive training, coaching, development and countless opportunities to grow your career.

If you have a keen eye for detail, exceptional organizational skills and experience with billing and invoicing software, we want to hear from you!

RESPONSIBILITIES

• Review and monitor customer accounts and all applicable aging reports
• Interact with customers by telephone and e-mail regarding past due accounts and payments
• Maintain detailed follow up notes in the CRM for each account
• Serve as a customer contact for billing inquiries and payments
• Work with Operations team to resolve clients’ billing issues and concerns
• Facilitate payments for outstanding accounts by sending reminders and contacting clients
• Manage and report on client complaints, feedback and outcomes
• Assist with renewals, client retention and reduction of subscription cancellations

MUST HAVES

• 2+ years of prior Client Retention experience, preferably within a SaaS company
• 2+ years of experience in an Accounts Receivable or Collection function
• Professional written and oral communication skills
• Time management and organizational skills to effectively manage multiple customers concurrently
• Passion for customer success with an eagerness to learn and take on new challenges

NICE TO HAVES

• Knowledge of the North American Real Estate Industry
• Experience with CRM systems

WHAT WE OFFER

• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking
• One of the fastest growing marketing companies in North America
• Great earnings and career advancement potential
• Convenient location - 2 min walk from Sheppard West station
• Health benefits and paid time off

InCom is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, etc.

Job Type: Full-time

Experience:

• Customer service: 2 years (required)
• Customer retention: 2 years (required)

Work Location: In person

Help Desk Customer Support Specialist (Web Applications)

InCom Web & e-Marketing Solutions is currently recruiting for a full time Help Desk Technical Customer Support Specialist (Web Applications). We are looking for a person who is detail oriented, fluent in English, friendly and extremely comfortable with technology.

• Resolve support inquiries from customers via phone and email
• Work directly with new customers to ensure successful on-boarding and adoption
• Communicate regularly and proactively with clients and deliver timely and appropriate responses to incoming requests
• Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

• 2+ years relevant work experience in a customer support or account; management (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
• Impeccable verbal communication and interpersonal skills;
• A positive attitude and ability to excel under pressure;
• Ability to maintain a high level of client retention and satisfaction;
• Capable of working independently and cross-functionally, multitasking;
• A detail-oriented with strong time management skills;
• Experience with Content Management Systems (CMS) is an asset;
• Tech savvy with the ability to navigate apps and software;
• Experience with CRM software is an asset;
• Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
• SaaS: 1+ years (Preferred);
• Enterprise Software: 1+ years (Preferred);

What We Offer You:

• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
• Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
• Great earnings and career advancement potential.
• Benefits and performance bonuses.
• Convenient location - 2 min walk from Sheppard West station

Job Types: Full-time

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

 

Regional Sales Manager

Job Description

Regional Sales Manager is responsible for organizing, managing, maintaining, and growing a targeted area and current customer base.

Job Responsibilities:

• Achieve and exceed set sales targets and metrics on a monthly and quarterly basis
• Organize the sales team as required
• Create and manage customer base/accounts
• Work with marketing to develop continual marketing strategies
• Prepare and provide quotes and proposals to customers
• Develop new business outside of our existing client base
• Develop long-term and mutually beneficial relationships with large accounts.

Required Skills and Experience:

• Minimum 5 years of Sales and Account Management experience
• Canadian or USA track record of meeting and exceeding sales targets
• Experience in technology or SaaS sales
• Strong knowledge of Real Estate industry
• Web savvy/knowledge of internet marketing
• Superior communication skills, both written and verbal
• Strong attention to detail
• Proficient in MS Office and a CRM software
• Organized, flexible and thrives in dynamic environment
• University degree is a must

Experience:

• sales: 5 + year
• account management: 4 + years

Job Type: Full-time

 

Community Manager

iNCOM is a SaaS technology company that offers an all-in-one website + CRM solution to real estate professionals across North America. Our scalable technology gives individual agents and brokers a chance to compete against the big players on digital marketing channels.

We are looking for a team member to help us empower our clients with the required knowledge and help them gain practical skills on how to use our software, generate more real estate leads and close more deals. An ideal candidate can empathize and understand the pain points of being a real estate agent/broker.

Duties and responsibilities:

• Conduct online webinars and attend group training sessions.
• Help clients succeed by creating and publishing educational content, such as videos, e-books, infographics, blog posts and FAQs.
• Create, own and manage the company community groups across social media channels.
• Be the voice of our clients and escalate popular client requests to internal teams.
• Listen carefully to customers’ needs to provide them with a personalized experience.
• Determine inefficiencies and communicate with cross-functional teams to eliminate them.
• Be empathetic, open-minded and maintain a positive attitude regardless of the situation.
• Build an influence over our client base with value-adding content and effective communication strategies.

Who we’re looking for:

• An excellent communicator, both written and verbal.
• Have experience conducting webinars and presenting ideas online on a mass scale.
• Can empathize and understand the pain points of being a real estate agent/broker.
• Bonus points if you have past experience as a real estate agent or working with Realtors, SaaS customer service or sales representative.
• Being comfortable presenting ideas frequently on digital platforms.
• Motivated by helping others and by gaining people’s trust.
• Minimum 2-3 years of experience in a relevant industry.

What We Offer You:

• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
• Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
• Great earnings and career advancement potential.
• Benefits and performance bonuses.
• Convenient location - 2 min walk from Sheppard West station

Customer Success/Client Onboarding Manager

InCom Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers. With InCom's all-in-one lead generation platform and managed advertising services, realtors are able to generate real estate leads, close more deals and grow their business.
InCom is currently recruiting for a Customer Success / Onboarding Manager

Job Description:

• Perform web-based training and support through online tool such as EasyWebinar, Zoho Assist and Zoom
• Contribute in the creation of educational content;
• Maintain relevant training documents and materials for all levels of training
• Create “how- to” training videos. This includes writing the scripts, recording the videos and performing the video editing.
• Organize and deliver technical training consistent with course content, objectives and delivery strategy
• Support the improvement of current or the creation of new web-based or instructor-led training courses.
• Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
• Create and update training material such as end-user manuals/guides, presentations, references
• Drive customer loyalty and product adoption through a variety of mediums, including webinars;
• Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

• 5+ years relevant work experience in a customer-facing, customer success, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
• 2 -3 years experience in a professional services and/or training role
• Excellent Presentation Skills
• Impeccable written and verbal communication and interpersonal skills;
• A positive attitude and ability to excel under pressure
• Ability to maintain a high level of client retention and satisfaction;
• Capable of working independently and cross-functionally, multitasking;
• A detail-oriented with strong time management skills;
• Knowledge of the digital marketing space, and a passion for marketing technology
• Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset;
• Technical/Documentation writing skills are an asset
• Video Editing Skills are an asset. Applications such as Camtasia would be an example application
• Experience with a Content Management Systems (CMS) is an asset
• Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
• SaaS: 2 years (Preferred)
• Enterprise Software: 2 years (Preferred)

What We Offer You:

• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
• Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
• A young team of bright individuals who inspire and help each other.
• Great earnings and career advancement potential.
• Benefits and performance bonuses.
• Convenient location - 2 min walk from Sheppard West station
• Job Types: Full-time, Permanent