We’re Growing – Join our Team!

Client Success /Customer Retention Specialist

*Local applicants only please.

Description: InCom Web & e-Marketing Solutions is currently recruiting for a Client Success /Customer Retention Specialist.

Job Description:

  • Communicate regularly and proactively with clients and deliver timely and appropriate responses to incoming requests;
  • Leading effective presentations to internal and external customers, in large groups and one-on-one settings;
  • Assist with renewals/cancelations;
  • Contribute in the creation of educational content;
  • Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

  • Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
  • 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
  • Impeccable written and verbal communication and interpersonal skills;
  • Ability to maintain a high level of client retention and satisfaction;
  • Capable of working independently and cross-functionally, multitasking;
  • A detail-oriented with strong time management skills;
  • Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications, HTML and CSS is an asset;
  • SaaS: 2 years (Preferred)
  • Enterprise Software: 2 years (Preferred)

What We Offer You:

A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.

Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.

A young team of bright individuals who inspire and help each other.

Great earnings and career advancement potential.

Benefits and performance bonuses.

 

Qualified candidates should forward their resume by email to or by fax to 416-477-2861 for consideration

Customer Technical Support/Help Desk Technician (Web Applications) (TORONTO)

*Local applicants only please.

Employment Type: Full-Time or Full Time Contract

Description: InCom Web & e-Marketing Solution is currently recruiting for a Customer Technical Support/Help Desk Technician (Web Applications)

Qualifications/Requirements:

  • University degree and/or college diploma in Business /Marketing/ or related field;
  • Minimum 2 years of relevant work experience (experience in the Real Estate or IT industry is an asset);
  • An excellent communicator (written and verbal English proficiency) with the strong interpersonal skills;
  • Capable of working independently and cross-functionally, multitasking, and responsibly following through to meet objectives and timelines while working on simultaneous tasks/projects;
  • A detail-oriented and strong time manager with the focus and attention-to-detail;
  • Experience in communication processes;
  • Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications, HTML and CSS is an asset
  • Working knowledge/skills required to maintain and update website, social media and email communications

 

Qualified candidates should forward their resume by email to or by fax to 416-477-2861 for consideration

Sales Coordinator

*Local applicants only please.

Employment Type: Full-Time or Full Time Contract

Description: InCom Web & e-marketing Solutions is currently recruiting for a dynamic Sales Coordinator. The Sales Coordinator will be responsible for assisting in the management of all sales channels, working fairly autonomously with support from the Sales & Marketing Manager and Director of Operations. The primary focus of this individual will be to expand on all sales channels such as telecommunication to increase sales revenue as well as drive new market share by acquiring new business.

Responsibilities:The Sales Coordinator would assist in developing new businesses and successfully running sales campaign. This individual is also responsible for some customer service, support and product training related tasks.
This is an ideal position for someone who can successfully promote and sell products/services through progressive marketing, cold calling, client meetings, corporate events, and presentations. The Sales Coordinator would also maintain and develop a high level of knowledge of the company's products and services. Maintain a high degree of customer service. Plan and execute tradeshows. Other related duties as assigned.

Skills & Qualifications:

  • A web savvy sales professional with minimum 2 years’ experience in selling solutions-based services related to digital marketing.
  • Must possess warm, outgoing personality, and loves dealing with people.
  • Proven ability to create, engage and maintain a strong professional network to achieve corporate goals.
  • Solid knowledge and working experience of all Microsoft Office applications.
  • Interest and experience in the real estate industry would be a definite advantage.
  • Diploma or undergraduate degree preferably in a business, communication, digital marketing related qualification.
  • Confident, disciplined and assertive with excellent influencing and persuasion skills.
  • Above average written & and verbal communications skills. (A written test may be required).
  • Strong presentation skills across a wide range of channels.
  • Strong organization and administrative skills; capable of operating independently with minimal direction.
  • Significant multi-tasking required under tight deadlines.
  • An ability to develop long-term and mutually beneficial relationships with large accounts.
  • Valid driver's license / vehicle is a must.
  • Ability to travel internationally as required – this would be limited.
  • Ability to work flexible hours as required.

 

What We Offer You:

  • A fun and vibrant culture that welcomes everyone's talent, ideas and thinking outside the box
  • Join one of the fastest growing companies in North America and be part of fresh and exciting developments as we grow
  • A young team of bright individuals who inspire and help each other
  • Great earning and career advancement potential!

 

Qualified candidates should forward their resume by email to or by fax to 416-477-2861 for consideration