Careers

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Office Manager / Operations Manager

Location: Toronto, ON (On-site)

About Us

InCom is one of North America’s fastest-growing real estate marketing and technology companies. We provide fully integrated websites, CRM systems, IDX/VOW/DDF integrations, and digital marketing solutions to real estate professionals, brokerages, and franchises across Canada and the U.S.

With over 20 years of experience in the real estate industry, InCom delivers innovative digital tools that drive growth for brokerages and agents. Our culture is vibrant, collaborative, and forward-thinking — we welcome new ideas and reward initiative.

The Role

We are seeking a proactive and highly organized Office Manager / Operations Manager to join our Toronto team. The ideal candidate will ensure smooth daily operations, support our leadership and customer success teams, and help implement scalable processes across departments.

This role is best suited for someone who thrives in a fast-paced environment, communicates with clarity and fluency in English, and has a strong interest in technology, marketing, and real estate.

Responsibilities

• Oversee day-to-day office operations and maintain an efficient, organized work environment.
• Coordinate cross-departmental workflows between accounting, support, marketing, and development teams.
• Support leadership with operational processes, reporting, and team coordination.
• Handle client communications when needed and uphold high customer success standards.
• Assist with employee onboarding and support HR with documentation and office administration.
• Manage office resources, scheduling, and overall operational logistics.
• Track performance metrics and prepare regular reports for management.

Requirements

• 2+ years of relevant experience in a customer-facing, operations, or account management role.
• Background in SaaS, marketing agency, IT, or real estate industries preferred.
• Fluent English communication skills ( both written and verbal).
• Positive attitude with the ability to excel under pressure.
• Strong multitasking, organizational, and time-management abilities.
• Capable of working independently and collaboratively across teams.

Nice to Have

• Knowledge of digital marketing tools and a passion for marketing technology.
• Tech-savvy and comfortable with new software and systems.
• Post-secondary education in Business, Marketing, or a related field.

What We Offer

• A fun, vibrant, and collaborative workplace that values creativity and innovation.
• Opportunity to be part of one of North America’s fastest-growing marketing technology companies.
• Great earnings potential and room for career growth.
• Comprehensive benefits and performance bonuses.
• Convenient office location — just a 2-minute walk from Sheppard West subway station.
• On-site role with opportunities for direct collaboration and meaningful impact.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• Paid time off

Language:

• Fluent English (required)

Work Location: In person

Corporate Account Manager (Sales)

Company: INCOM Web & e-Marketing Solutions
Location: Toronto, ON
Status: Permanent, Full-Time
Career Level: 2+ Years Sales Experience
Compensation: Base Salary + Commission
Industry: IT Solutions/Internet Marketing/Real Estate

Description: INCOM Web & e-Marketing Solutions is one of Canada's Leading Real Estate Internet Marketing companies. We are currently recruiting for a dynamic Corporate Account Manager for our Sales Team. The Corporate Account Manager's primary focus is to expand sales revenue as well as drive new market share by aquiring new business.

Responsibilities:

• Develop new business outside of our existing client base.
• Successfully promote and sell products/services through cold call sales, client meetings and corporate events
• Maintain and develop a high level of knowledge of the Real Estate industry and the company's products and services.
• Meet/exceed required sales targets.

Requirements:

• 2+ years sales experience.
• Strong knowledge of Real Estate industry.
• An ability to develop long-term and mutually beneficial relationships with large accounts.
• Web savvy/knowledge of internet marketing.
• Excellent presentation and communication skills.

 

Client Retention Specialist

InCom is a leading provider of Real Estate SaaS e-marketing solutions for thousands of Real Estate professionals in North America. We are a well established company based in Toronto and are passionate about creating a world class sales organization. We are looking for a talented and motivated Client Retention Specialist to join our team.

The Client Retention Specialist will own client operations such as billing, retention and accounts receivables management.

You will receive training, coaching, development and countless opportunities to grow your career.

If you have a keen eye for detail, exceptional organizational skills and experience with billing and invoicing software, we want to hear from you!

RESPONSIBILITIES

• Review and monitor customer accounts and all applicable aging reports
• Interact with customers by telephone and e-mail regarding past due accounts and payments
• Maintain detailed follow up notes in the CRM for each account
• Serve as a customer contact for billing inquiries and payments
• Work with Operations team to resolve clients’ billing issues and concerns
• Facilitate payments for outstanding accounts by sending reminders and contacting clients
• Manage and report on client complaints, feedback and outcomes
• Assist with renewals, client retention and reduction of subscription cancellations

MUST HAVES

• 2+ years of prior Client Retention experience, preferably within a SaaS company
• 2+ years of experience in an Accounts Receivable or Collection function
• Professional written and oral communication skills
• Time management and organizational skills to effectively manage multiple customers concurrently
• Passion for customer success with an eagerness to learn and take on new challenges

NICE TO HAVES

• Knowledge of the North American Real Estate Industry
• Experience with CRM systems

WHAT WE OFFER

• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking
• One of the fastest growing marketing companies in North America
• Great earnings and career advancement potential
• Convenient location - 2 min walk from Sheppard West station
• Health benefits and paid time off

InCom is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, etc.

Job Type: Full-time

Experience:

• Customer service: 2 years (required)
• Customer retention: 2 years (required)

Work Location: In person

Help Desk Customer Support Specialist (Web Applications)

InCom Web & e-Marketing Solutions is currently recruiting for a full time Help Desk Technical Customer Support Specialist (Web Applications). We are looking for a person who is detail oriented, fluent in English, friendly and extremely comfortable with technology.

• Resolve support inquiries from customers via phone and email
• Work directly with new customers to ensure successful on-boarding and adoption
• Communicate regularly and proactively with clients and deliver timely and appropriate responses to incoming requests
• Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

• 2+ years relevant work experience in a customer support or account; management (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
• Impeccable verbal communication and interpersonal skills;
• A positive attitude and ability to excel under pressure;
• Ability to maintain a high level of client retention and satisfaction;
• Capable of working independently and cross-functionally, multitasking;
• A detail-oriented with strong time management skills;
• Experience with Content Management Systems (CMS) is an asset;
• Tech savvy with the ability to navigate apps and software;
• Experience with CRM software is an asset;
• Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
• SaaS: 1+ years (Preferred);
• Enterprise Software: 1+ years (Preferred);

What We Offer You:

• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
• Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
• Great earnings and career advancement potential.
• Benefits and performance bonuses.
• Convenient location - 2 min walk from Sheppard West station

Job Types: Full-time

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

 

Operations Manager

iNCOM is an innovative, growth-oriented company, focused on providing software solutions (SaaS) for the real estate industry.  iNCOM Real Estate Web & e-Marketing Solutions has grown over the past 20 years to become one of North America’s Leading Real Estate Website & Digital Marketing companies. With just over 10,000 happy clients; we are now engaged in our next stage for growth. We are seeking an Operations Manager to become a core member of our management team. The ideal individual for this role has an analytical mindset, high energy and able to work autonomously.  The candidate is an individual who likely possesses several years of experience in a fast paced corporate setting or professional services firm with exposure to SaaS company management and/or digital marketing services.   However, all relevant professional experience will be considered.

This is an exciting and challenging opportunity for an ambitious, hands-on individual to use his or her knowledge and professional experience in a dynamic, growth-oriented business. The new Operations Manager will be responsible for managing the company’s day-to-day operations and supporting the President in driving the strategic growth initiatives of the company. The individual will be accountable for directing and managing the team to ensure everyone works collaboratively towards the key performance indicators and strategic goals set by the President and the Board. 

The Operations Manager will:

• Oversee all aspects of company operations to ensure all team members are working towards the established growth targets and strategic initiatives, and be ultimately accountable for the team’s performance in achieving these goals
• Lead, manage, and oversee projects as directed by the President, and remain accountable for the completion of these projects on time and on plan, thereby allowing the President to devote increased time to strategic initiatives
• Interact regularly with employees in a variety of departments, including sales, website production, digital marketing, customer support, retention, and development, to ensure all team members are aligned and accountable for their areas;
• Develop, implement, and monitor key systems and processes to ensure the efficiency and effectiveness of the company and its team members
• Monitor customer churn, sales productivity metrics, and other key performance indicators, and suggest methods to improve or remediate any issues identified therein
• Monitor digital marketing KPIs to evaluate the effectiveness and cost of various lead generation activities. Recommend changes/improvements to campaigns and activities, and recommend areas where additional investment could yield strong revenue/sales growth.
• Provide input towards company strategy, new product and service ideas, and growth opportunities
• Guide and monitor administrative team members as they complete billing, and management reporting processes
• Develop marketing initiatives and approaches to engage and grow the customer base with support from the President
• Provide guidance, leadership, and motivation to employees in order to maintain the corporate culture
• Support the President in ad-hoc projects and requests

The successful candidate possesses the following experience and personal characteristics:

• Several years of progressive experience in a fast-paced corporate environment, professional services firm or software company with a role in operation management, management consultant, corporate development & strategy, or similar professional background and experience
• Experience working in at least one of the following areas in highly recommended:
  • Working with a growing software company;
  • Experience in digital marketing;
  • Experience managing a sales organization;
  • Experience working directly with, and providing services to, the real estate industry;
• Experience leading teams and managing projects effectively and efficiently
• Experience developing and implementing systems and processes
• Highly ambitious and self-motivated, with the ability to hold oneself accountable for achieving targets and results
• Financial acumen with the ability to develop a financial plan and manage resources effectively
• Excellent problem solving and analytical skills
• Outstanding leadership, communication, and conflict management skills
• Comfortable interacting with key customers, stakeholders, and employees
• Comfortable working in a fast-paced with high degrees of accountability
• Comfortable working in a hands-on environment, managing competing personalities and styles
• Bachelor of Business Administration or other professional designation is preferred.

What We Offer You:

• A fun and vibrant culture that welcomes everyone's talent, ideas and thinking outside the box.
• Great earnings and career advancement potential.
• Join one of the fastest growing companies in North America and be part of fresh and exciting developments as we grow.
• A young team of bright individuals who inspire and help each other.
• Convenient location - 2 min walk from Sheppard West station.
• Health benefits and performance bonuses.

Regional Sales Manager

Job Description

Regional Sales Manager is responsible for organizing, managing, maintaining, and growing a targeted area and current customer base.

Job Responsibilities:

• Achieve and exceed set sales targets and metrics on a monthly and quarterly basis
• Organize the sales team as required
• Create and manage customer base/accounts
• Work with marketing to develop continual marketing strategies
• Prepare and provide quotes and proposals to customers
• Develop new business outside of our existing client base
• Develop long-term and mutually beneficial relationships with large accounts.

Required Skills and Experience:

• Minimum 5 years of Sales and Account Management experience
• Canadian or USA track record of meeting and exceeding sales targets
• Experience in technology or SaaS sales
• Strong knowledge of Real Estate industry
• Web savvy/knowledge of internet marketing
• Superior communication skills, both written and verbal
• Strong attention to detail
• Proficient in MS Office and a CRM software
• Organized, flexible and thrives in dynamic environment
• University degree is a must

Experience:

• sales: 5 + year
• account management: 4 + years

Job Type: Full-time

 

Community Manager

iNCOM is a SaaS technology company that offers an all-in-one website + CRM solution to real estate professionals across North America. Our scalable technology gives individual agents and brokers a chance to compete against the big players on digital marketing channels.

We are looking for a team member to help us empower our clients with the required knowledge and help them gain practical skills on how to use our software, generate more real estate leads and close more deals. An ideal candidate can empathize and understand the pain points of being a real estate agent/broker.

Duties and responsibilities:

• Conduct online webinars and attend group training sessions.
• Help clients succeed by creating and publishing educational content, such as videos, e-books, infographics, blog posts and FAQs.
• Create, own and manage the company community groups across social media channels.
• Be the voice of our clients and escalate popular client requests to internal teams.
• Listen carefully to customers’ needs to provide them with a personalized experience.
• Determine inefficiencies and communicate with cross-functional teams to eliminate them.
• Be empathetic, open-minded and maintain a positive attitude regardless of the situation.
• Build an influence over our client base with value-adding content and effective communication strategies.

Who we’re looking for:

• An excellent communicator, both written and verbal.
• Have experience conducting webinars and presenting ideas online on a mass scale.
• Can empathize and understand the pain points of being a real estate agent/broker.
• Bonus points if you have past experience as a real estate agent or working with Realtors, SaaS customer service or sales representative.
• Being comfortable presenting ideas frequently on digital platforms.
• Motivated by helping others and by gaining people’s trust.
• Minimum 2-3 years of experience in a relevant industry.

What We Offer You:

• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
• Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
• Great earnings and career advancement potential.
• Benefits and performance bonuses.
• Convenient location - 2 min walk from Sheppard West station

Customer Success/Client Onboarding Manager

InCom Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers. With InCom's all-in-one lead generation platform and managed advertising services, realtors are able to generate real estate leads, close more deals and grow their business.
InCom is currently recruiting for a Customer Success / Onboarding Manager

Job Description:

• Perform web-based training and support through online tool such as EasyWebinar, Zoho Assist and Zoom
• Contribute in the creation of educational content;
• Maintain relevant training documents and materials for all levels of training
• Create “how- to” training videos. This includes writing the scripts, recording the videos and performing the video editing.
• Organize and deliver technical training consistent with course content, objectives and delivery strategy
• Support the improvement of current or the creation of new web-based or instructor-led training courses.
• Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
• Create and update training material such as end-user manuals/guides, presentations, references
• Drive customer loyalty and product adoption through a variety of mediums, including webinars;
• Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

• 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
• 1 -2 years experience in a professional services and/or training role
• Excellent Presentation Skills
• Impeccable written and verbal communication and interpersonal skills;
• A positive attitude and ability to excel under pressure
• Ability to maintain a high level of client retention and satisfaction;
• Capable of working independently and cross-functionally, multitasking;
• A detail-oriented with strong time management skills;
• Knowledge of the digital marketing space, and a passion for marketing technology
• Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset;
• Technical/Documentation writing skills are an asset
• Video Editing Skills are an asset. Applications such as Camtasia would be an example application
• Experience with a Content Management Systems (CMS) is an asset
• Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
• SaaS: 2 years (Preferred)
• Enterprise Software: 2 years (Preferred)

What We Offer You:

• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
• Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
• A young team of bright individuals who inspire and help each other.
• Great earnings and career advancement potential.
• Benefits and performance bonuses.
• Convenient location - 2 min walk from Sheppard West station
• Job Types: Full-time, Permanent

Client Success / Retention Specialist

Job Description:

• Provide remote training and support to clients
• Maintain relevant training documents and materials for all levels of training
• Create “how- to” training videos. This includes writing the scripts, recording the videos and performing the video editing.
• Organize and deliver technical training consistent with course content, objectives and delivery strategy
• Support the improvement of current or the creation of new web-based or instructor-led training courses.
• Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
• Perform web-based training and support through online tool such as EasyWebinar, Join.me, Zoom
• Create and update training material such as end-user manuals/guides, presentations, references
• Assist with renewals/cancellations
• Contribute in the creation of educational content;
• Drive customer loyalty and product adoption through a variety of mediums, including webinars
• Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

• 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
• 1 -2 years experience in a professional service and/or training role
• Excellent Presentation Skills
• Impeccable written and verbal communication and interpersonal skills
• A positive attitude and ability to excel under pressure
• Ability to maintain a high level of client retention and satisfaction
• Capable of working independently and cross-functionally, multitasking
• A detail-oriented with strong time management skills
• Knowledge of the digital marketing space, and a passion for marketing technology
• Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset
• Technical/Documentation writing skills are an asset
• Video Editing Skills are an asset. Applications such as Camtasia would be an example application
• Experience with HTML and Content Management Systems (CMS) is an asset
• Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset
• SaaS: 2 years (Preferred)
• Enterprise Software: 2 years (Preferred)