We’re Growing – Join our Team!

Help Desk Customer Support Specialist (Web Applications)

InCom Web & e-Marketing Solutions is currently recruiting for a full time Help Desk Technical Customer Support Specialist (Web Applications). We are looking for a person who is detail oriented, fluent in English, friendly and extremely comfortable with technology.

  • Resolve support inquiries from customers via phone and email
  • Work directly with new customers to ensure successful on-boarding and adoption
  • Communicate regularly and proactively with clients and deliver timely and appropriate responses to incoming requests
  • Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

  • 2+ years relevant work experience in a customer support or account; management (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
  • Impeccable verbal communication and interpersonal skills;
  • A positive attitude and ability to excel under pressure;
  • Ability to maintain a high level of client retention and satisfaction;
  • Capable of working independently and cross-functionally, multitasking;
  • A detail-oriented with strong time management skills;
  • Experience with Content Management Systems (CMS) is an asset;
  • Tech savvy with the ability to navigate apps and software;
  • Experience with CRM software is an asset;
  • Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
  • SaaS: 1+ years (Preferred);
  • Enterprise Software: 1+ years (Preferred);

What We Offer You:

  • A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
  • Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
  • Great earnings and career advancement potential.
  • Benefits and performance bonuses.
  • Convenient location - 2 min walk from Sheppard West station

Job Types: Full-time

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

 

Qualified candidates should forward their resume by email to

Senior QA Tester (Web applications)

Job description

iNCOM Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers.

With InCom's all-in-one lead generation platform and managed advertising services, realtors are able to generate real estate leads, close more deals and grow their business.

InCom is currently recruiting for a Senior QA Tester (Web applications)

Must Have Skills:

  • Web based Testing Experience.
  • Automation Experience specifically with Web applications
  • Knowledge of QA methodologies and best practices
  • Proficiency in Functional, Performance and User Interface Testing, Example - testing user friendliness.
  • Effective written and verbal communication skills and ability to work in a team environment.

Job Duties

  • Writes test cases for tracking defects and fixes.
  • Automate existing test cases
  • Tests and certifies online systems, functionality various websites and mobile applications.
  • Create reviews and test summary reports.
  • Assists development with analysis and verification of software defects reported to determine validity and clarification.
  • Performing scenario-based testing from the perspective of various client roles.
  • Analyzes and documents test results and makes recommendations
  • Test websites across various browsers and mobile devices
  • Log defects and track them proactively and follow them through to closure
  • Work with other departments to ensure client expectations of quality are being met

Nice to Have Skills:

  • Working knowledge of GitHub.
  • Knowledge about MySql and MongoDB

Ideal candidates will have a minimum 5 years of experience

What We Offer You:

  • A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
  • Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
  • A young team of bright individuals who inspire and help each other.
  • Great earnings and career advancement potential.
  • Benefits and performance bonuses.
  • Convenient location - 2 min walk from Sheppard West station

Qualified candidates should forward their resume by email to

Node.js and Vue.js Developer

Job description

iNCOM specializes in full-featured real estate website solutions and online lead generation services for real estate professionals.

We are looking for a highly capable Node.js and Vue.js developer to help us develop new generation of our web-based application. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

To ensure success as a Node.js and Vue.js developer, you should possess extensive knowledge of Node.js and Vue.js based services and experience in a similar role.

The Developer will be responsible for:

  • Develop client-side and server-side components
  • Develop and manage well-functioning databases and application
  • Implement effective security protocols, data protection measures, and storage solutions. 
  • Write effective APIs
  • Test software to ensure responsiveness and efficiency
  • Troubleshoot, debug and upgrade software
  • Build features and applications with a mobile responsive design

Node.js and Vue.js Developer Requirements:

  • Proven experience as a VUE.js and Node.js Developer
  • Intermediate to advanced skills in HTML(5), CSS(3), JavaScript, NodeJS, and noSQL database based on MongoDB
  • Experience with SASS or LESS is a plus
  • Ability to write clean, modular, high-performance, reusable code/ UI components/libraries
  • Experience integrating RESTful services and APIs
  • Ability to adapt, solve problems, and find solutions
  • Excellent collaborative skills
  • Meticulous attention to detail
  • A high level of integrity, professionalism, and reliability
  • Thorough understanding of the Software Development Lifecycle (e.g. Requirements, Design, Development, Testing)

Primary additional assets we hope you have demonstrated:

  • A minimum of 2+ years of experience in development

What We Offer You:

  • A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
  • Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
  • A young team of bright individuals who inspire and help each other.
  • Great earnings and career advancement potential.
  • Benefits and performance bonuses.
  • Convenient location - 2 min walk from Sheppard West station

Qualified candidates should forward their resume by email to

Software/Web Project Manager

Responsibilities:

  • Manage software development from initial stage to delivery
  • Guiding software development projects to successful completion according to budget and schedule
  • Report on the state of development, quality, operations and performance of the system
  • Work closely with development team
  • Facilitate the day-to-day operations of development teams in an Agile/Scrum environment
  • Managing complex projects with minimal guidance
  • Balance project scope, priorities and goals with various teams

Qualifications:

  • University degree in Computer Science, Computer Engineering or related field
  • Through understanding of the Software Development Lifecycle (e.g. Requirements, Design, Development, Testing) and exposure to Agile software development process
  • 5+ years of relevant experience in IT team management including source control management, process construction, testing and operations
  • Knowledge of relational and non-relational databases, web technologies and web analytics tools
  • Experience with office productivity tools and software
  • Experience translating tasks into technical information
  • Knowledge of a wide range of modern programming languages
  • PMP certificate is an asset

Skills:

  • Highly analytical and detail-oriented
  • Ability to present complex technical information in a clear and concise manner
  • Strong leadership, project management, time management and problem-solving skills
  • Ability to work within strict deadlines
  • Team player with superior written and verbal communication skills
  • Ability to work independently and handle multiple client projects simultaneously
  • Energy and enthusiasm

Why work with us?

  • A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
  • Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
  • A young team of bright individuals who inspire and help each other.
  • Great earnings and career advancement potential.
  • Benefits and performance bonuses.
  • Convenient location - 2 min walk from Sheppard West station
  • Competitive salary + benefits

 

Qualified candidates should forward their resume by email to

Regional Sales Manager

Job Description

Regional Sales Manager is responsible for organizing, managing, maintaining, and growing a targeted area and current customer base.

Job Responsibilities:

  • Achieve and exceed set sales targets and metrics on a monthly and quarterly basis
  • Organize the sales team as required
  • Create and manage customer base/accounts
  • Work with marketing to develop continual marketing strategies
  • Prepare and provide quotes and proposals to customers
  • Develop new business outside of our existing client base
  • Develop long-term and mutually beneficial relationships with large accounts.

Required Skills and Experience:

  • Minimum 5 years of Sales and Account Management experience
  • Canadian or USA track record of meeting and exceeding sales targets
  • Experience in technology or SaaS sales
  • Strong knowledge of Real Estate industry
  • Web savvy/knowledge of internet marketing
  • Superior communication skills, both written and verbal
  • Strong attention to detail
  • Proficient in MS Office and a CRM software
  • Organized, flexible and thrives in dynamic environment
  • University degree is a must

Experience:

  • sales: 5 + year
  • account management: 4 + years

Job Type: Full-time

 

Qualified candidates should forward their resume by email to

Corporate Account Manager (Sales)

Company: INCOM Web & e-Marketing Solutions
Location: Toronto, ON
Status: Permanent, Full-Time
Career Level: 2+ Years Sales Experience
Compensation: Base Salary + Commission
Industry: IT Solutions/Internet Marketing/Real Estate

Description: INCOM Web & e-Marketing Solutions is one of Canada's Leading Real Estate Internet Marketing companies. We are currently recruiting for a dynamic Corporate Account Manager for our Sales Team. The Corporate Account Manager's primary focus is to expand sales revenue as well as drive new market share by aquiring new business.

Responsibilities:

  • Develop new business outside of our existing client base.
  • Successfully promote and sell products/services through cold call sales, client meetings and corporate events
  • Maintain and develop a high level of knowledge of the Real Estate industry and the company's products and services.
  • Meet/exceed required sales targets.

Requirements:

  • 2+ years sales experience.
  • Strong knowledge of Real Estate industry.
  • An ability to develop long-term and mutually beneficial relationships with large accounts.
  • Web savvy/knowledge of internet marketing.
  • Excellent presentation and communication skills.

 

Qualified candidates should forward their resume by email to

Community Manager

iNCOM is a SaaS technology company that offers an all-in-one website + CRM solution to real estate professionals across North America. Our scalable technology gives individual agents and brokers a chance to compete against the big players on digital marketing channels.

We are looking for a team member to help us empower our clients with the required knowledge and help them gain practical skills on how to use our software, generate more real estate leads and close more deals. An ideal candidate can empathize and understand the pain points of being a real estate agent/broker.

Duties and responsibilities:

  • Conduct online webinars and attend group training sessions.
  • Help clients succeed by creating and publishing educational content, such as videos, e-books, infographics, blog posts and FAQs.
  • Create, own and manage the company community groups across social media channels.
  • Be the voice of our clients and escalate popular client requests to internal teams.
  • Listen carefully to customers’ needs to provide them with a personalized experience.
  • Determine inefficiencies and communicate with cross-functional teams to eliminate them.
  • Be empathetic, open-minded and maintain a positive attitude regardless of the situation.
  • Build an influence over our client base with value-adding content and effective communication strategies.

Who we’re looking for:

  • An excellent communicator, both written and verbal.
  • Have experience conducting webinars and presenting ideas online on a mass scale.
  • Can empathize and understand the pain points of being a real estate agent/broker.
  • Bonus points if you have past experience as a real estate agent or working with Realtors, SaaS customer service or sales representative.
  • Being comfortable presenting ideas frequently on digital platforms.
  • Motivated by helping others and by gaining people’s trust.
  • Minimum 2-3 years of experience in a relevant industry.

What We Offer You:

  • A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
  • Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
  • Great earnings and career advancement potential.
  • Benefits and performance bonuses.
  • Convenient location - 2 min walk from Sheppard West station

 

Qualified candidates should forward their resume by email to

Customer Success/Client Onboarding Manager

InCom Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers. With InCom's all-in-one lead generation platform and managed advertising services, realtors are able to generate real estate leads, close more deals and grow their business.
InCom is currently recruiting for a Customer Success / Onboarding Manager

Job Description:

  • Perform web-based training and support through online tool such as EasyWebinar, Zoho Assist and Zoom
  • Contribute in the creation of educational content;
  • Maintain relevant training documents and materials for all levels of training
  • Create “how- to” training videos. This includes writing the scripts, recording the videos and performing the video editing.
  • Organize and deliver technical training consistent with course content, objectives and delivery strategy
  • Support the improvement of current or the creation of new web-based or instructor-led training courses.
  • Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
  • Create and update training material such as end-user manuals/guides, presentations, references
  • Drive customer loyalty and product adoption through a variety of mediums, including webinars;
  • Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

  • 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
  • 1 -2 years experience in a professional services and/or training role
  • Excellent Presentation Skills
  • Impeccable written and verbal communication and interpersonal skills;
  • A positive attitude and ability to excel under pressure
  • Ability to maintain a high level of client retention and satisfaction;
  • Capable of working independently and cross-functionally, multitasking;
  • A detail-oriented with strong time management skills;
  • Knowledge of the digital marketing space, and a passion for marketing technology
  • Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset;
  • Technical/Documentation writing skills are an asset
  • Video Editing Skills are an asset. Applications such as Camtasia would be an example application
  • Experience with a Content Management Systems (CMS) is an asset
  • Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
  • SaaS: 2 years (Preferred)
  • Enterprise Software: 2 years (Preferred)

What We Offer You:

  • A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
  • Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
  • A young team of bright individuals who inspire and help each other.
  • Great earnings and career advancement potential.
  • Benefits and performance bonuses.
  • Convenient location - 2 min walk from Sheppard West station
  • Job Types: Full-time, Permanent

 

Qualified candidates should forward their resume by email to

SEM/SEO & Digital Marketing Specialist

*Local applicants only please.

Employment Type: Full-Time or Full Time Contract

Description: InCom Web & e-Marketing Solutions is currently seeking a dynamic SEM/SEO & Digital Marketing Specialist to help us support our exciting and growing client base. The ideal candidate must have more than 2 years of experience as a SEM/SEO & Digital Marketing Specialist in a Digital Marketing Agency. We are on the hunt for a digital specialist with a strong background in a broad range of channels, with an emphasis in SEO, SEM, social media advertising/marketing, analytics, content writing, and other general website optimization strategies. You’ll plan, set up, manage and monitor campaigns across a variety of digital channels, helping to increase awareness, generate leads and convert new customers for our clients. This role requires an individual who can clearly communicate account status, performance and deliverables through in-person, over the phone and email to strengthen client relationships. Our team works collaboratively so you will need to maintain excellent team and client communication. This person must have an eye for impactful, creative development and storytelling – integrated with a natural ability to lead.

Skills & Responsibilities:

  • Be the day to day lead for the company's digital strategy including social media, blog, website content, e-mail programs, SEO and SEM.
  • Implement tactical online marketing initiatives including event tracking, on site optimizations, keyword analysis, content creation, site auditing and competitive analysis.
  • Setup and data analysis with Google Analytics.
  • Define and report on SEM performance metrics.
  • Develop complex pay-per-click campaigns from the ground up and execute the day-to-day management.
  • Work with cross-functional internal teams to grow and drive social media adoption and best practices and make recommendations on how the SM program should evolve based on current trends. Execute new programs as needed.
  • Identify possible new digital marketing trends and opportunities.
  • Experience of developing compelling marketing campaigns and collateral with a focus on email marketing, social and digital platforms that use various media and tactics to reach a targeted client base, enhance a corporate profile and drive sales.
  • Proven ability to create, engage and maintain a strong professional network to achieve corporate goals.
  • Prepare and present monthly performance reports and recommendations to senior.
  • Advance knowledge and working experience of all Microsoft Office applications.  
  • Demonstrable solid experience and success in implementing digital and social media marketing strategies. This must include managing corporate social media profiles and communities.
  • Confident, disciplined and assertive with excellent influencing and persuasion skills.
  • Strong presentation skills across a wide range of channels.
  • An ability to develop long-term and mutually beneficial relationships with large accounts. 
  • Interest and experience in the real estate industry would be a definite advantage.
  • Experience using adobe products such as Photoshop, InDesign and Illustrator would defiantly be a big plus.

You Should Have:

  • Minimum 2 years of marketing agency experience with proven experience in online marketing and PPC search and display campaigns, including Adwords, Facebook.
  • 2+ years of experience in a digital marketing role.
  • Experience with Social Media marketing (Facebook, LinkedIn, Twitter, Instagram etc...)
  • Experience with email marketing systems.
  • Google Analytics and Webmaster tools; including Conversion Rate Optimization (CRO)
  • Experience with (SEO) Search Engine Optimization with a proven track record of results, including: Keyword Research, Link building strategies and Tactical implementation.
  • Exceptional written & verbal communications skills. Ability to write clearly, accurately and concisely for email campaigns, website content and updates including blogs, service descriptions, press releases, editorial placements, collateral, ads, social media site content. (A written test may be required).
  • Diploma or undergraduate degree preferably in a communication, digital marketing/SEO-SEM related qualification.
  • Google AdWords Certified.

What We Offer You:

  • A fun and vibrant culture that welcomes everyone's talent, ideas and thinking outside the box.
  • Join one of the fastest growing companies in North America and be part of fresh and exciting developments as we grow.
  • A young team of bright individuals who inspire and help each other.
  • Great earning and career advancement potential!

 

Qualified candidates should forward their resume by email to

Full Stack Developer

*Local applicants only please.

REQUIRED SKILLS & QUALIFICATIONS

  • Experience building responsive websites based on CSS2-3 and Javascript
  • Expirience on SPA and PWA specially using Vue.js ,Nodejs and MongoDB
  • Expirience on REST API
  • Through understanding of the Software Development Lifecycle (e.g. Requirements, Design, Development, Testing) and exposure to Agile or iterative SDLCs.

Must have Experience on following:

  • Vue.js, Nodejs
  • MongoDB
  • CSS 2-3 and HTML5
  • PHP and Mysql

Good to have:

  • Knowledge of PHP5-7
  • Experience on REST API
  • Knowledge of Drupal themes

ABOUT YOU

You should have the highest of standards and take great pride in your work, you are focused, driven and do what's right. Further, you are extremely detail-oriented and proud of being a perfectionist when it comes to your completed efforts.

What We Offer You:

  • A fun and vibrant culture that welcomes everyone's talent, ideas and thinking outside the box.
  • A young team of bright individuals who inspire and help each other.
  • Great earning and career advancement potential!

 

Qualified candidates should forward their resume by email to

Client Success / Retention Specialist

Job Description:

  • Provide remote training and support to clients
  • Maintain relevant training documents and materials for all levels of training
  • Create “how- to” training videos. This includes writing the scripts, recording the videos and performing the video editing.
  • Organize and deliver technical training consistent with course content, objectives and delivery strategy
  • Support the improvement of current or the creation of new web-based or instructor-led training courses.
  • Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
  • Perform web-based training and support through online tool such as EasyWebinar, Join.me, Zoom
  • Create and update training material such as end-user manuals/guides, presentations, references
  • Assist with renewals/cancellations
  • Contribute in the creation of educational content;
  • Drive customer loyalty and product adoption through a variety of mediums, including webinars
  • Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

  • 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
  • 1 -2 years experience in a professional service and/or training role
  • Excellent Presentation Skills
  • Impeccable written and verbal communication and interpersonal skills
  • A positive attitude and ability to excel under pressure
  • Ability to maintain a high level of client retention and satisfaction
  • Capable of working independently and cross-functionally, multitasking
  • A detail-oriented with strong time management skills
  • Knowledge of the digital marketing space, and a passion for marketing technology
  • Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset
  • Technical/Documentation writing skills are an asset
  • Video Editing Skills are an asset. Applications such as Camtasia would be an example application
  • Experience with HTML and Content Management Systems (CMS) is an asset
  • Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset
  • SaaS: 2 years (Preferred)
  • Enterprise Software: 2 years (Preferred)

 

Qualified candidates should forward their resume by email to